Open tickets
243 since yesterdayTuesday, August 11
Good morning, Jamie
Here’s what’s happening with your support team today.
Avg. first response
8m 12s18% fasterResolved today
4712 above averageCustomer satisfaction
96.4%2.1% this weekTicket volume
Incoming vs. resolved tickets
IncomingResolved
806040200
Team workload
Active ticket distribution
LO
Lena Ortiz8 active
ML
Marcus Lee6 active
PS
Priya Shah5 active
TB
Tom Becker3 active
Recent tickets
Most recent customer conversations
| Customer | Conversation | Status | Priority | Waiting | |
|---|---|---|---|---|---|
MC Maya Chen#4821 · Email | Unable to export quarterly reportTechnical | Open | High | 4 min | |
EW Elliot Walker#4820 · Chat | Question about annual billingBilling | Pending | Medium | 18 min | |
SR Sofia Reyes#4819 · Email | Team member permissionsAccount | Open | Medium | 27 min | |
NW Noah Williams#4818 · Chat | Dashboard metrics not updatingTechnical | Open | High | 43 min | |
AP Aisha Patel#4817 · Email | Cancel scheduled plan changeBilling | Pending | Low | 1 hr |